# Greta Credit Rollout & Expiry Policy

**Last Updated:** 11/11/25\
**Applies To:** All Greta users across Free, Subscription, Top-Up, and AppSumo plans

**Welcome to Greta’s Credit Policy page.**\
This document explains how credits are issued, renewed, accumulated, and expired across all Greta plans. Please read this carefully to understand how your credits behave depending on your subscription or purchase type.

### 1. Introduction

Greta uses a credit-based system that powers various actions and features inside the platform.\
Credits are issued based on your plan, and their usage or expiry rules vary depending on your subscription type.\
Our goal is to ensure transparency so that you always know how your credit balance works.

### 2. Credit System Overview

Credits are issued to users through the following plan categories:

* **Free Plan**
* **Normal Subscription Plans**
* **Normal Top-Up Plans**
* **AppSumo Subscription Plans**

Each of these plans follows a different renewal and validity rule.

### 3. Plan-Wise Credit Rules

#### 3.1 Free Plan

* Issued Credits: 50 credits (one-time)
* Monthly Renewal: No
* Validity: Lifetime (no expiry)
* Carry Forward: Not applicable
* Expiry: Credits remain forever until used

Note: Once the initial 50 credits are consumed, no further credits are added.

#### 3.2 Normal Subscription Plans

* Monthly Renewal: Yes (credits are added every billing cycle)
* Credit Rollover: Yes (unused credits carry forward)
* Validity: Lifetime
* Expiry: No expiry

Credits from subscription plans never expire and continue to accumulate month after month if unused.<br>

#### 3.3 Normal Top-Up Plans

* Credit Issuance: One-time when purchased
* Renewal: No
* Validity: Lifetime
* Expiry: No expiry
* Carry Forward: Not needed, credits remain until consumed

Top-up credits stay in your account permanently until you use them.<br>

#### 3.4 AppSumo Subscription Plans

AppSumo deals follow a special credit cycle:

* Monthly Renewal: Yes
* Credit Validity: 2 months from the date of issuance
* Expiry Rule: Credits expire after 2 months
* When a cycle expires, all credits (used + unused) from that cycle are deducted from the total balance

This expiry rule applies only to AppSumo plans.<br>

### &#x20;Detailed Example: AppSumo Tier 4 (3000 Credits)

Let’s break down the credit cycle step-by-step for a user who purchases Tier 4 (3000 credits) on July 10th.

#### &#x20;10th July

Renewal: 3000 credits (valid from 10th July – 10th Sept)\
Total Available: 3000 credits

Usage Summary:

* Used: 2000 credits
* Remaining: 1000 credits

#### &#x20;10th August

Previous Remaining: 2000 / 3000 credits\
Renewal: +3000 credits (valid from 10th Aug – 10th Oct)

Calculation:

* Total Available: 3000 (old) + 3000 (new) = 6000 credits
* Used in this period: 3000 credits
* Total Used (overall): 2000 (previous) + 3000 = 5000 credits

Remaining: 6000 - 5000 = 1000 credits

#### &#x20;10th September

Previous Remaining: 5000 / 6000 credits\
Deduction Applied: July cycle expired (valid till 10th Sept)

Adjustments:

* Deducted Total Credit: 3000 credits (from July period)
* New Renewal: +3000 credits (valid from 10th Sept – 10th Nov)<br>

Calculation:\
6000 (previous) + 3000 (new) - 3000 (expired) = 6000 credits total

Usage Summary:

* Used: 0 credits
* Deducted Used Credit: 3000 credits
* Net Remaining: 5000 (previous) - 3000 + 0 = 2000 credits

#### &#x20;10th October

Previous Remaining: 2000 / 6000 credits\
Deduction Applied: August cycle expired (valid till 10th Oct)

Adjustments:

* Deducted Total Credit: 3000 credits (from Aug period)
* New Renewal: +3000 credits (valid from 10th Oct – 10th Dec)<br>

Calculation:\
6000 (previous) + 3000 (new) - 3000 (expired) = 6000 credits total

Usage Summary:

* Used: 1000 credits
* Deducted Used Credit: 2000 credits (less than 3000, so no carryover)<br>

Final Remaining:\
6000 - 1000 = 5000 credits<br>

### 5. Summary Table

| Plan Type           | Monthly Renewal | Rollover | Validity | Expiry                             |
| ------------------- | --------------- | -------- | -------- | ---------------------------------- |
| Free Plan           | No              | No       | Lifetime | No                                 |
| Normal Subscription | Yes             | Yes      | Lifetime | No                                 |
| Top-Up Plans        | No              | NA       | Lifetime | No                                 |
| AppSumo Plans       | Yes             | No       | 2 Months | Yes (cycle expires after 2 months) |

### 6. Important Notes

* Only AppSumo credits have an expiry period.
* All other plans offer lifetime validity.
* Credit deductions always follow a first issued, first deducted (FIFO) method.
* Expired AppSumo cycles remove both used and unused credits of that cycle.
* Renewal credits are added immediately after expiration adjustments.\ <br>

### 7. Support

If you have any questions about this policy or your credit balance, please contact our support team <ashmit.t@questlabs.biz>  or mail us on <shubham@questera.ai>  We’re here to help you understand and manage your credits effectively.

<br>


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